Shipping policy

PAN-India Delivery | 3–5 Business Days
We are committed to delivering your order fast, safely, and reliably across India.

1) Delivery Timelines

  • Dispatch: Within 24–48 hours after order confirmation.

  • Delivery: Most serviceable pincodes receive delivery in 3–5 business days.

  • Remote Locations: Please allow 5–8 business days.

  • Business Days: Monday–Saturday (excluding national holidays).

  • Cut-off: Orders confirmed by 12:00 PM IST are prioritized for same-day processing.

Note: Festive seasons, sale periods, severe weather, or courier constraints may cause delays.

2) Order Processing & Dispatch

  • Every order passes quality check and protective packaging before dispatch.

  • Post-confirmation, you’ll receive invoice and tracking details via Email/SMS/WhatsApp.

  • We ship with reputed national courier partners.

3) Shipping Charges

  • Charges are auto-calculated at checkout based on weight, volumetric dimensions, order value, and pincode.

  • Free-shipping promotions (if any) will be clearly displayed on banners/checkout.

4) Cash on Delivery (COD)

  • Available on PAN INDIA

  • A nominal handling fee and order-value limits may apply.

  • Cash/UPI/card availability at doorstep depends on courier facilities in your area.

5) Order Tracking

  • A tracking link is shared once your order is dispatched.

  • Tracking events refresh as per the courier’s system. If you face issues, please contact Support.

6) Address Changes & Delivery Attempts

  • Address changes are possible before dispatch—contact Support immediately.

  • Couriers usually attempt delivery twice. If undelivered, the shipment may be RTO (Return to Origin).

7) Packaging & Transit Safety

  • Fragile/premium items are shipped with multi-layer, shock-resistant packaging.

  • Transit insurance is applied for high-value shipments where required.

8) Damaged / Incorrect / Missing Items

  • We strongly recommend recording a short unboxing video upon receipt.

  • If you receive a damaged, incorrect, or missing item, contact us within 48 hours with:

    • Order number

    • Photos of the outer parcel/label

    • Clear photos/videos of the issue

  • After validation, we’ll process a replacement or resolution as per policy.

9) Undeliverable / RTO

  • If a shipment returns due to unreachable contact, incorrect address, or courier restrictions:

    • Prepaid orders: Refund/credit after deducting shipping/return charges (as applicable).

    • COD orders: Future COD may be restricted.

10) Multiple Shipments

  • Items in the same order may ship in separate packages. Each package will have its own tracking link.

11) Non-Serviceable Pincodes

  • If your pincode is temporarily unserviceable, we’ll request an alternate address or process a full refund.

 

12) Cancellations

  • Cancellations are possible before dispatch only.

  • After dispatch, cancellations/address changes aren’t possible; post-delivery our Returns/Replacement Policy (if applicable) will apply.

13) GST Invoice

  • All orders receive a GST-compliant invoice.

  • For business billing, ensure correct details at checkout.

14) Contact & Support

  • Email: vastumandir@gmail.com

  • Phone/WhatsApp: +91 9220566146

  • Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

  • Address:- Plot no. 2, near AXIS Bank, Hudson Lane, GTB Nagar, Delhi, 110033